Why Work with Us?

Entry-Level Position | $17–$24 Per Hour Including Tips

Start Your Career With Hole in One!

As a Counter Person, you'll be the friendly face welcoming our customers and helping create the experience that keeps them coming back. This position provides the foundation for learning our products, daily operations, and customer service standards.

Key Responsibilities:

• Welcome customers and provide friendly, attentive, and efficient service.
• Prepare and serve coffee, espresso-based beverages, and other specialty drinks according to company standards.
• Prepare, package, and present donuts, pastries, and other bakery products.
• Accurately enter sandwich orders and coordinate preparation and service.
• Operate the point-of-sale (POS) system, process transactions, and handle cash responsibly.
• Learn menu items, ingredients, recipes, portion sizes, and product preparation procedures.
• Maintain cleanliness, sanitation, and organization throughout the counter and service areas.
• Assist with opening, closing, stocking, and cleaning duties.
• Work closely with coworkers to maintain excellent service during busy periods.
• Follow established food safety procedures and company operating standards.

What We're Looking For:

Dependable individuals with a positive attitude, strong communication skills, attention to detail, and a willingness to learn.

Your Growth Opportunity:

Build strong product knowledge, customer service skills, and operational experience to prepare for advancement into a Lead Person position.

First Leadership Step | Proposed $17–$24 Per Hour Including Tips

Take the First Step Into Leadership!

The Lead Person plays an important role in keeping daily operations running smoothly. You'll work alongside the counter team while helping guide employees, reinforce company standards, and maintain an efficient and welcoming environment.

Key Responsibilities:

• Assist in directing daily counter operations and organizing team responsibilities.
• Support employees during busy service periods to maintain speed, accuracy, and efficiency.
• Coach Counter Persons on product knowledge, beverage preparation, bakery presentation, and customer service.
• Reinforce company recipes, preparation procedures, portion standards, and operating systems.
• Help coordinate station assignments, restocking, shift transitions, and daily workflow.
• Monitor product availability and report shortages or operational concerns to management.
• Assist with opening, closing, sanitation, and shift readiness.
• Help resolve routine customer concerns and communicate more complex issues to management.
• Support onboarding and hands-on training for new employees.
• Set a positive example through professionalism, teamwork, accountability, and strong communication.

What We're Looking For:

Individuals who demonstrate reliability, sound judgment, excellent product knowledge, strong communication, and the ability to guide and support coworkers.

Your Growth Opportunity:

Develop coaching, decision-making, and operational leadership skills to prepare for advancement into an Assistant Manager position.

Management Development Position | Compensation To Be Established

Build the Skills to Lead a Location!

As an Assistant Manager, you'll help oversee daily bakery operations while gaining hands-on experience in team leadership, inventory management, cash accountability, reporting, and business operations.

This position is designed to prepare qualified employees for greater management responsibilities.

Key Responsibilities:

Customer Service & Daily Operations

• Work alongside team members to serve customers and prepare beverages, bakery items, and other menu products.
• Maintain product quality, presentation, cleanliness, and customer service standards.
• Support Counter Persons and Lead Persons in following established operating procedures.
• Address customer concerns professionally and help resolve daily operational challenges.
• Assist with opening and closing procedures.
• Cash Handling & Financial Accountability
• Complete assigned POS cash settlements and reconcile register transactions.
• Follow established cash-handling, security, and closing procedures.
• Document discrepancies and report issues to management.
• Learn required deposit and end-of-day financial procedures.

Inventory & Product Management

• Monitor inventory levels and product availability.
• Assist with commissary orders and daily product reporting.
• Compare inventory against established par levels to maintain appropriate stock.
• Identify product shortages, waste, or ordering discrepancies.
• Learn inventory controls and product management procedures.

Team Development & Leadership

• Help train and coach new and existing employees.
• Reinforce product knowledge, customer service expectations, and company operating standards.
• Participate in regular recap meetings with the Manager or Regional Manager.
• Discuss team performance, training needs, and operational improvements.
• Learn scheduling, labor management, ordering, reporting, and employee development.

What We're Looking For:

Organized, dependable, and motivated individuals with strong problem-solving skills, leadership potential, customer service experience, and a willingness to learn all aspects of bakery operations.

Your Growth Opportunity:

Develop the knowledge and experience needed to manage daily operations independently and prepare for advancement into a Manager position.

Store Leadership Position | Compensation To Be Established

Lead a Team. Build Future Leaders. Help Our Business Grow.

As a Manager, you'll be responsible for the overall success of your assigned Hole in One location.

From leading employees and delivering exceptional customer service to overseeing operations, inventory, scheduling, and financial performance, you'll play an essential role in maintaining company standards and supporting future growth.

Key Responsibilities:

Team Leadership & Employee Development

• Recruit, interview, hire, onboard, train, and develop employees according to company policies.
• Prepare employee schedules that meet business needs and established labor targets.
• Coach team members, conduct performance reviews, and provide constructive feedback.
• Maintain employee records and support personnel management procedures.
• Create a positive, respectful, and accountable work environment.
• Identify and develop future Lead Persons, Assistant Managers, and Managers.

Daily Operations & Customer Experience

• Oversee daily bakery operations and ensure excellent customer service.
• Maintain product quality, recipes, preparation standards, and presentation.
• Work alongside employees at the counter or assist in kitchen and finishing positions when needed.
• Ensure employees follow food safety, sanitation, opening, and closing procedures.
• Resolve customer complaints and operational concerns professionally.
• Identify opportunities to improve service, productivity, and efficiency.

Inventory & Product Management

• Manage orders from the commissary and approved outside vendors.
• Establish, monitor, and maintain product par levels.
• Oversee inventory counts, product usage, and waste controls.
• Ensure adequate product availability while minimizing unnecessary shortages and overstocking.
• Maintain accurate inventory records and operational reports.

Financial & Administrative Management

• Oversee daily POS closing procedures, cash reconciliation, banking, and deposits.
• Monitor sales, payroll, labor costs, and other controllable expenses.
• Manage staffing and scheduling in accordance with corporate labor goals.
• Maintain accurate operational and employee records.
• Identify financial or operational concerns and communicate solutions to senior management.

Business Growth & Leadership Development

• Build a dependable team capable of maintaining company standards.
• Train and develop employees for future leadership opportunities.
• Support the preparation and training of teams for new locations when assigned.
• Share successful practices across locations.
• Work closely with senior management to improve operations and support company expansion.

What We're Looking For:

Experienced leaders who demonstrate strong organizational skills, excellent communication, sound judgment, financial accountability, and a commitment to developing employees and delivering exceptional customer experiences.

Your Growth Opportunity:

Successful Managers may be considered for future opportunities in multi-location leadership, training management, regional management, or new-store opening support as Hole in One continues to expand.